
Cynthia
Director of Customer Services
Cynthia is the Director of Customer Services, which includes Order Management, Technical Support/Application Specialist, and Bench Services Repair.
Technical Support
Our Technical Support team is a diverse group of professionals with backgrounds as varied as the issues they field. Their main role is to support our customers with any concerns they might have about our instruments, but they do much more. Support also assists customers with demonstrations of equipment, customer training, installation support, and fact-checks many of our technical documents. If you have a specific technical question about any of our products, these are the people to ask.
Tom
Technical Support Manager
Tom has been with YSI for nearly 10 years and has a background in Environmental Science. He worked for 4 years as a field technician for an environmental lab and then several more years running storm water treatment facilities at an airport. Tom specializes in supporting our EXO line of instruments and manages the Tech Support Team.

Matt
Technical Support Representative
Matt has been with YSI for 13 years and has a background in electronics. He worked in the YSI repair center for over 3 years, then an additional 3+ years as the Service and Operations Manager of the YSI Gulf Coast office. Matt specializes in supporting our EXO and WaterLog lines of equipment.

Sam
Technical Support Representative
Sam joined the Technical Support team in March 2015. She has her B.Sc. in Environmental Science from Ohio State University, and previously worked as an environmental specialist in the oil and gas industry. Sam specializes in supporting the EXO product line.

Ben
Technical Support Representative
Ben holds a Bachelor’s of Science in Chemistry from Wright State. He spent his college days working at an academic chemistry lab and a pharmacy before starting at YSI in 2014. Ben specializes in supporting YSI’s lab instrumentation.
Laurel
Technical Support Representative
Laurel joined YSI in May of 2016 and has her B.S. in Wildlife & Fisheries Management from Ohio State University. Prior to YSI Laurel worked for the Ohio EPA as an intern collecting water quality data and for the Cleveland Metroparks as a Seasonal Hydrologist. Laurel specializes in the support of water quality instruments as well as the IQ SensorNet and aquaculture instruments.