
Amelia
Customer Support Administrative Assistant
Amelia started working at YSI in late 2016. She has a Bachelor’s degree in Business from DeVry University and an Associate’s Degree in Paralegal Studies from Fortis College. She has 16 years of customer service experience and her primary work focus with YSI include due diligence, customer database entry, and operator duties.
Order Management
Our Order Management team is the front line in getting you the equipment you need to get the job done. They handle just about everything from getting you a verbal quote to getting your product out the door. Beyond that, they are some serious globe-trotters — ensuring our exports are internationally complaint and tracking the movement of our products to customers all over the world. Do you have a question about pricing, product availability or lead times? This is the crew to ask.

Heather
Customer Service Manager
Heather joined YSI in 2003 as a Repair admin, later becoming the Repair Team Lead in 2008. In August 2013, she transitioned into her current role as project manager supporting all of customer service. Her main area of focus is efficiency gains and continuous improvement … which in turn will improve the customer experience.

Sheldon
Customer Service Representative
Sheldon joined the Customer Service Team at YSI in 2013. He has a background in both international and domestic inside sales and customer service that spans over 12 years in different industries.

Meredeth
Customer Service Representative
Meredeth began working in the Utah office in 2011 and joined the Customer Service Team in 2013. Prior to joining YSI, Meredeth worked in advertising for a newspaper for ten years. Outside of work she enjoys yoga and camping.

Kathleen
Customer Service Representative
Kathleen joined the YSI customer service team in 2017. She has a B.A. in Political Science/Business from Wright State University and has worked in a customer service role for over 20 years prior to coming to YSI.

Betsy
Customer Service Representative
Betsy started joined the Customer Service Team at YSI in 2014. Prior to joining YSI, Betsy worked in several support roles for manufacturers for nineteen years. She earned her Bachelor of Business Administration degree from Ohio University.

Brooke
Customer Service Representative
Brooke joined the YSI customer service team in 2018. She has a B.A. in Business from University of Toledo and an Associate of Business and Marketing from the University of Northwestern Ohio. Brooke worked in procurement and program management prior to coming to YSI.

Carol
Customer Service Representative
Carol joined the Customer Service Team at the beginning of 2019. Prior to joining the team, she was seasoned in customer service working in the automotive industry for over 17 years. She earned her Associate degree in Business from Edison. Her focus is assisting the team to provide excellent customer satisfaction and continuous growth through learning new roles.