Meet the Team

Cynthia

Director of Customer Services

Cynthia is the Director of Customer Services, which includes Order Management, Technical Support/Application Specialist, and Bench Services Repair. 

Technical Support

Our Technical Support team is a diverse group of professionals with backgrounds as varied as the issues they field. Their main role is to support our customers with any concerns they might have about our instruments, but they do much more. Support also assists customers with demonstrations of equipment, customer training, installation support, and fact-checks many of our technical documents. If you have a specific technical question about any of our products, these are the people to ask.
 

Tom

Technical Support Manager

Tom has been with YSI for nearly 10 years and has a background in Environmental Science. He worked for 4 years as a field technician for an environmental lab and then several more years running storm water treatment facilities at an airport. Tom specializes in supporting our EXO line of instruments and manages the Tech Support Team. 

Matt

Technical Support Representative

Matt has been with YSI for 13 years and has a background in electronics.  He worked in the YSI repair center for over 3 years, then an additional 3+ years as the Service and Operations Manager of the YSI Gulf Coast office. Matt specializes in supporting our EXO and WaterLog lines of equipment.

Sam

Technical Support Representative

Sam joined the Technical Support team in March 2015. She has her B.Sc. in Environmental Science from Ohio State University, and previously worked as an environmental specialist in the oil and gas industry. Sam specializes in supporting the EXO product line.   

Ben

Technical Support Representative

Ben holds a Bachelor’s of Science in Chemistry from Wright State. He spent his college days working at an academic chemistry lab and a pharmacy before starting at YSI in 2014. Ben specializes in supporting YSI’s lab instrumentation.

Laurel

Technical Support Representative

Laurel joined YSI in May of 2016 and has her B.S. in Wildlife & Fisheries Management from Ohio State University. Prior to YSI Laurel worked for the Ohio EPA as an intern collecting water quality data and for the Cleveland Metroparks as a Seasonal Hydrologist. Laurel specializes in the support of water quality instruments as well as the IQ SensorNet and aquaculture instruments.

Amelia

Customer Support Administrative Assistant

Amelia started working at YSI in late 2016. She has a Bachelor’s degree in Business from DeVry University and an Associate’s Degree in Paralegal Studies from Fortis College. She has 16 years of customer service experience and her primary work focus with YSI include due diligence, customer database entry, and operator duties.

Order Management

Our Order Management team is the front line in getting you the equipment you need to get the job done. They handle just about everything from getting you a verbal quote to getting your product out the door. Beyond that, they are some serious globe-trotters — ensuring our exports are internationally compliant and tracking the movement of our products to customers all over the world. Do you have a question about pricing, product availability or lead times? This is the crew to ask.

 

Heather

Customer Service Manager

Heather joined YSI in 2003 as a Repair admin, later becoming the Repair Team Lead in 2008. In August 2013, she transitioned into her current role as project manager supporting all of customer service. Her main area of focus is efficiency gains and continuous improvement … which in turn will improve the customer experience.
 

Sheldon

Customer Service Representative

Sheldon joined the Customer Service Team at YSI in 2013. He has a background in both international and domestic inside sales and customer service that spans over 12 years in different industries.

Meredeth

Customer Service Representative

Meredeth began working in the Utah office in 2011 and joined the Customer Service Team in 2013. Prior to joining YSI, Meredeth worked in advertising for a newspaper for ten years. Outside of work she enjoys yoga and camping.

Kathleen

Customer Service Representative

Kathleen joined the YSI customer service team in 2017. She has a B.A. in Political Science/Business from Wright State University and has worked in a customer service role for over 20 years prior to coming to YSI.

Betsy

Customer Service Representative

Betsy started joined the Customer Service Team at YSI in 2014. Prior to joining YSI, Betsy worked in several support roles for manufacturers for nineteen years. She earned her Bachelor of Business Administration degree from Ohio University.

Brooke

Customer Service Representative

Brooke joined the YSI customer service team in 2018. She has a B.A. in Business from University of Toledo and an Associate of Business and Marketing from the University of Northwestern Ohio. Brooke worked in procurement and program management prior to coming to YSI.

Carol

Customer Service Representative

Carol joined the Customer Service Team at the beginning of 2019. Prior to joining the team, she was seasoned in customer service working in the automotive industry for over 17 years. She earned her Associate degree in Business from Edison. Her focus is assisting the team to provide excellent customer satisfaction and continuous growth through learning new roles.