Need to report a problem? Maybe you have a general question regarding your SonTek system. We realize that issues often arise at the most inopportune times, and we are committed to providing our customers with the highest level of support 24 hours a day, seven days a week.
If you need emergency help in the field, call us at +1-858-546-8327. If it is outside our regular business hours, follow the instructions to be connected to one of our on-call support staff, who will be happy to help. If you are not experiencing an in-field emergency, we encourage you to send us a question by clicking the "Contact Support" button below. One of our Customer Support Specialists will respond within 24 hours.
Finally, whenever you contact SonTek, please be sure to include the serial number of your system. That will help us get to your customer records faster and give you the timely response you need.
Technical Support
Quick Answers When You Need Help
Our Technical Engineers are a click or phone call away. If you're having a challenge in the field or have questions about your instrumentation, we're here to help! However, if you are providing attachments, please email us at support@sontek.com.
SonTek - A Xylem Brand
Get a Status Update in Seconds!
This is the place to start if you need a status report on a repair or calibration you recently sent in. Click through to get the latest information on where your instrument stands in the queue and when you can expect the repair process to be completed.
