Administrative Assistant / Customer Phone Support

Begins: 29 Sep 2016 10:15 AM (Date job was posted)
Ends: 29 Sep 2016 10:15 AM (Date job was posted)
Presenter(s): Human Resources

Yellow Springs, OH

Req ID# 8215BR

For more details or to apply online: Administrative Assistant / Customer Phone Support - #8215BR

Job Description
To provide administrative support to YSI, Inc./Xylem Analytics Marketing and Customer Support teams along with proving customer phone support​

Job Specifications and Work Performed    

  • Primary function is to maintain the Decision Point data base; complete all data entry in to the system; communicate with sales; maintain up to date files; to insure we meet the anti-corruption requirements
  • Answer, screen, and routes all calls through Operator queue
  • Ensure proper messages on phone system during holiday and/or other shutdowns
  • Provide Oracle order entry support
  • Complete customer requested business forms.
  • Enter customer requested quote information in to SFDC
  • Mail Sorting/delivery
  • Bill Pay
  • Credit Cards
  • Supply orders
  • Notary
  • Price List Management for dealers, customers and Oracle
  • Insurance certification management for selling partners and end users
  • Entry of warranty card registration information into SFDC· Anti-corruption process support
  • Extremely well organized
  • Knowledge of Excel and Oracle preferred
  • Above average oral and written communication skills
  • Ability to multi-task, meet deadlines, be flexible and handle pressure in a fast paced environment
  • Tact, diplomacy and discretion in dealing with people
  • Ability to handle sensitive and/or confidential information

Required Experience & Academic Requirements

  • High school diploma, some college preferred
  • 5+ years’ experience in a similar capacity

Desired Skills

  • Computer proficiency in Word, Excel, PowerPoint, Access, SFDC, and Oracle.
  • Ability to create business systems/processes
  • Ability to lift 30 pounds

Working Condition

  • Minimum 8 am – 5 pm with occasional overtime as the workload requires

Disclaimer:  The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Xylem provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, color, sex, religion, sexual orientation, national origin, pregnancy, age, medical condition, disability, national origin, ancestry, citizenship status, genetic information, marital status, amnesty, or status as a covered uniformed service member/veteran (military) in accordance with applicable federal, state and local laws. Xylem complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

About Xylem

Xylem (incorporated in the USA, stock symbol: XYL) is a leading global water technology provider, enabling customers to transport, treat, test and efficiently use water in public utility, residential and commercial building services, industrial and agricultural settings. The company does business in more than 150 countries through a number of market-leading product brands, and its people bring broad applications expertise with a strong focus on finding local solutions to the world’s most challenging water and wastewater problems. Launched in 2011 from the spinoff of the water-related businesses of ITT Corporation, Xylem is headquartered in Rye Brook, N.Y., with annual revenues of $3.8 billion and 12,500 employees worldwide.

About Xylem Analytics

Xylem’s analytics businesses are leading manufacturers of premium field, portable, laboratory and online analytical instruments used in water and wastewater, environmental, medical, food and beverage and life science applications. The company’s meters, sensors, analyzers and related consumables are used every day by thousands of end-users worldwide to analyze and control quality in countless industrial applications where precise measurement is required. Xylem’s analytics business has been created over the past two years with the acquisitions of OI Analytical, YSI and MJK Automation to their core businesses of WTW, SI Analytics, Aanderaa Data Instruments (AADI), Global Water Instrumentation, ebro and Bellingham & Stanley.

For more details or to apply online: Administrative Assistant / Customer Phone Support - #8215BR