Field Service Engineer

Begins: 07 Sep 2016 10:15 AM (Date job was updated)
Ends: 07 Sep 2016 10:15 AM (Date job was updated)
Presenter(s): Human Resources

College Station, TX

Req ID #    8177BR

For more details or to apply online: Field Service Engineer, OI Analytical - #8177BR

Job Description
To provide on-site technical support to customers relative to the installation, operation, repair, and application of OI products.​

Job Specifications and Work Performed    

  • Provides on-site (or if appropriate phone support) troubleshooting and technical support to OI customers within a defined regional territory.
  • Courteously and professionally deals with on-site customer issues.
  • Accurately diagnoses problems, troubleshoots, repairs and calibrates repair of OI products at customer sites.
  • Responsible for accurately documenting resolution of customer problems following accepted ISO procedures and processes.
  • Applies technical knowledge, experience, creativity, and people skills to achieve customer satisfaction relative to timeliness, quality, and cost of service provided.
  • Opens, updates, and closes service calls, as appropriate.
  • Maintains current knowledge of product design, operation, troubleshooting, repair, and application, as well as general chemical, mechanical, and electronic design concepts utilizes.
  • Markets service contracts to customers.
  • Maintains current knowledge of OI Service Contracts and benefits to the customer.
  • Follows designated ISO procedures and guidelines in the performance of their duties.
  • Provides routing feedback to the Field Service Supervisor and Service Manager relative to major or repetitive product or customer problems, competitive information, product enhancements, and potential sales opportunities.
  • Coordinates with Applications Laboratory with the evaluation of customer samples for new or unique applications.
  • Willingness to travel internationally or outside of their normally designated geographical areas.
  • Monitors ISO procedures and recommends changes when required using the approved ISO process.

Required Experience

  • Bachelor’s degree in a Physical Science.
  • Three (3) years hands-on repair and maintenance experience with analytical instrumentation.
  • Computer experience using PC based platforms.
  • Any equivalent combination of acceptable training and experience.

Competencies Needed

  • Computer literate.
  • Telephone and people skills.
  • Well organized and self-motivated.
  • Ability to handle multiple tasks and priorities.
  • Ability to meet designated deadlines.
  • Strong oral and written communications skills.
  • Strong mechanical and electronic background.

Disclaimer:  The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

OI Analytical (a Xylem brand) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, color, sex, religion, sexual orientation, national origin, pregnancy, age, medical condition, disability, national origin, ancestry, citizenship status, genetic information, marital status, amnesty, or status as a covered uniformed service member/veteran (military) in accordance with applicable federal, state and local laws. OI Analytical complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

About Xylem

Xylem (incorporated in the USA, stock symbol: XYL) is a leading global water technology provider, enabling customers to transport, treat, test and efficiently use water in public utility, residential and commercial building services, industrial and agricultural settings. The company does business in more than 150 countries through a number of market-leading product brands, and its people bring broad applications expertise with a strong focus on finding local solutions to the world’s most challenging water and wastewater problems. Launched in 2011 from the spinoff of the water-related businesses of ITT Corporation, Xylem is headquartered in Rye Brook, N.Y., with annual revenues of $3.8 billion and 12,500 employees worldwide.

About Xylem Analytics

Xylem’s analytics businesses are leading manufacturers of premium field, portable, laboratory and online analytical instruments used in water and wastewater, environmental, medical, food and beverage and life science applications. The company’s meters, sensors, analyzers and related consumables are used every day by thousands of end-users worldwide to analyze and control quality in countless industrial applications where precise measurement is required. Xylem’s analytics business has been created over the past two years with the acquisitions of OI Analytical, YSI and MJK Automation to their core businesses of WTW, SI Analytics, Aanderaa Data Instruments (AADI), Global Water Instrumentation, ebro and Bellingham & Stanley.

For more details or to apply online: Field Service Engineer, OI Analytical - #8177BR