Data Entry Clerk

Begins: 23 Sep 2016 10:15 AM (Date job was posted)
Ends: 23 Sep 2016 10:15 AM (Date job was posted)
Presenter(s): Human Resources

College Station, TX

Req ID #    8123BR

For more details or to apply online: Data Entry Clerk - #8123BR

Job Description
Promptly, with a profession attitude, receive and process customer parts orders received via telephone, fax, mail, and e-mail. Enter all equipment and parts orders into Syteline in a timely manner within the framework of the objectives and policies established by the Sales Manager. Communicate effectively with customers and corporate sales, service, purchasing, production and accounting personnel. ​

Job Specifications and Work Performed

  • Receives requests for price quotations, parts orders, order changes and cancellations directly (via telephone, fax, mail, or internet) from domestic customers, the OI international sales team, OI domestic sales team and the OI service department.  Promptly responds to all such requests.
  • Achieves and maintains good relations with customers and other departments within OI.
  • Informs customer about availability of items ordered – works with production and shipping to ensure provision of correct information to customers
  • Process orders in Syteline and communicate need for printing pick list or billing services to accounting
  • Respond to customer inquiries regarding the status of orders
  • Advises clients when a parts order is late and provides an estimate date for delivery
  • Works with accounting for processing and/or approval the following order types:
    • 1. Equipment orders
    • 2. Customers with accounts on credit hold
    • 3. Customers on COD status
    • 4. Credit card orders
    • 5. Orders that require a new bill-to or ship-to address
  • Assigns SRO reference entering required information into the system for non-service related returns
  • Address overflow tech support calls and route calls to service center
  • Address overflow sales calls, determining the product interest and location of customer
  • Transfer sales calls to appropriate inside sales representative

Required Experience / Desired Skills    

  • High school graduate or equivalent
  • Excellent written and oral communication skills
  • Experience in dealing with the public
  • Good oral communication skills and telephone etiquette
  • Must be well organized and self-motivated
  • Ability to work in a team environment
  • Must be proficient in word processing (Word, etc.) and spreadsheets (Excel)
  • Other duties as assigned by the Latin America Sales Manager or Dir. of Sales and Marketing
  • Completion of timesheet on a daily basis

Disclaimer:  The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

OI Analytics (a Xylem brand) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, color, sex, religion, sexual orientation, national origin, pregnancy, age, medical condition, disability, national origin, ancestry, citizenship status, genetic information, marital status, amnesty, or status as a covered uniformed service member/veteran (military) in accordance with applicable federal, state and local laws. OI Analytics complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

For more details or to apply online: Data Entry Clerk - #8123BR